Refund policy

Last updated: October 19, 2026

At Uplifted, our products are made to order. Please review product descriptions, sizing information, and color options carefully before placing an order.

Made-to-Order Items

We do not accept returns or exchanges for items that are correctly made and delivered as ordered because of a change of mind, sizing choice, or color preference. This does not limit your rights if an item is defective, damaged, or incorrect, or any other rights that apply under law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at jp@upliftedgyms.com. Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and, if relevant, its packaging

Please contact us within 7 days of delivery when possible so we can investigate promptly. If you contact us later, we’ll still review the issue and honor any rights or remedies required by law.

After reviewing the claim, we’ll let you know whether the appropriate resolution is a repair, replacement, or refund. If we ask you to return an item because it is damaged, defective, or incorrect, we’ll provide return instructions. You won’t be charged for an approved remedy.

Items Not Eligible for Change-of-Mind Returns

Unless an item is damaged, defective, incorrect, or a different right applies under law, we don’t accept returns or exchanges for:

  • The wrong size selected by the customer

  • A color preference or change of mind

  • Normal wear and tear or damage caused after delivery

  • Sale items or gift cards, if offered

If we sent the wrong size, color, or item, contact us under Damaged, Defective, or Incorrect Items above.

Order Changes and Cancellations

Because items are made to order, contact us at jp@upliftedgyms.com as soon as possible if you need to change or cancel an order. We’ll try to accommodate requests received before production begins. Once production has started, we may be unable to change or cancel the order.

Delivery Issues

Please check your shipping address before submitting your order. If you notice an error, contact us immediately; we’ll try to help if the order hasn’t entered production or shipped.

If tracking shows that your package was delivered but you can’t find it, contact us at jp@upliftedgyms.com so we can help investigate. Carrier delays or tracking updates may take time to resolve.

Refund Processing

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider. Shipping charges are handled as required by applicable law and the circumstances of the order.

Contact Us

For help with an order or a return request, email jp@upliftedgyms.com and include your order number.